X Y Wu

Review of Shangri La Georgetown,Penang

Booking via website supposedly in MYR was not clea...

Booking via website supposedly in MYR was not clearly stated. Instead SGD was in BOLD. This misled me to think I was billed in SGD, hence not subject to exchange difference.
The welcome fruit cup for golden circle member is miserable and a joke!
Absolutely no negotiation for slightly later check out.
The deposit charged to my credit card should have been void on the spot and not left pending in my credit account. It is not fair to your guest and leaves an unpleasant feeling and experience.
Overall staff is friendly but SOP needs lots of improvement for a more pleasant stay.