Reading these reviews, I was very nervous and scar...

Reading these reviews, I was very nervous and scared to give them a call after receiving a letter in the mail. However, I did feel an immediate urge to call considering it was an accident at my fault. I spoke with Ms. Mia Taylor, she was very professional & respectful. I was thrown for a complete 360, I was expecting someone to speak to me in the manner that the reviews stated. She was helpful & answered all of my questions. Communication is key.