Anna Kinnaman

Review of Advantage Management

I have had nothing but horrible experiences with t...

I have had nothing but horrible experiences with this company. I live in the Avenue Square condominiums in Oak Park. On May 1st I woke up to a leaking wall and standing water in my living room. I called the emergency line at 6:30am and left a message. I now called in sick to work and waited to hear back from them- I did not hear back from anyone until about 30 minutes until their office closed (I called multiple times throughout the day leaving messages) when they informed me I was not experiencing an emergency and no one would be coming out. Linda threatened to hang up on me if I did not stop talking when I said this was unacceptable. For the next TWO months I dealt with leaks from this wall every time it rained. The drywall and trim was completely destroyed. Finally on July 10 they sent someone out to removed the destroyed drywall. Under the drywall the frame and exterior wall were horribly damaged. You could see rot, mold and decay. THEY LEFT THIS WALL LIKE THIS FOR 4 WEEKS!! During this time Donna would not return phone calls and emails. I dealt with debris falling all day, everyday. And then the icing on the cake was when roaches appeared in week 4. I repeatedly requested someone come and cover the wall and the falling debris was ruining my furniture and belongings and I was forced to call an exterminator and am out hundreds of dollars due to their negligence. Finally on August 7 they sent a crew to cover the wall, still no word on when actual work would be done. A few hours after the crew left I receive a call that they will be back the very next day to hang drywall... what?! While I now have a wall there has still been no work done on the outside of the building to prevent this from happening again and I m still dealing with this pest issue. What they are doing should be considered a crime.