The Bank that really CAN'T!

The Bank that really CAN'T!
It has now been more than a month of phone calls, emails and various technician visits to effect what should have been a fairly simple swap of EFTPOS terminals, and installation of an additional one. Again today, because of poor communication between the bank, the merchant team and their installation people, Bombora, the installation was not completed.
Really am stunned that such poor service is possible as this. Gobsmackingly terrible.