Laura Reynes

Review of Waldorf Astoria Chicago

I booked the Waldorf Astoria in Chicago for me and...

I booked the Waldorf Astoria in Chicago for me and my husband s wedding night. I wanted it to be special so when I booked the reservation and they asked me the occasion I told them that it was our wedding night and they said they would do something, and also put a note to upgrade me if possible. I would ve been so excited to surprise my husband with an even nicer room than what we booked but I thought at the very least there would be a card or two glasses of champagne in the room. There was nothing. It is my biggest regret and biggest disappointment of anything I did related to the wedding. Why do you even ask if there is a special occasion if you don t acknowledge it? Not that it matters, but I am also a Hilton Honors member and stay at Hiltons monthly at a minimum. The feeling of walking around expecting to see a card or something still stings more than a month later. Hilton will never get a do over for this. I did call a few weeks later and let them know that I was disappointed and they confirmed there were notes on my account specifying the occasion the hotel even had a chance to say congratulations when we check them in our wedding attire but said nothing. The Uber driver did! Anyway. No more Hilton for me and we won t be back to this hotel. Celebrating something special? Take your business somewhere else. Anywhere will give more thought to service than this hotel.