Manish Gupta

Review of ANA Hotel Sydney

Mini break recently. Requested a baby cot on reser...

Mini break recently. Requested a baby cot on reservation, on checkin, on arrival into the room, then 3 more times by phone, then got the duty manager on the phone. Were eventually told one wasn t available. Could ve told us that several hours before so we weren t sitting in the room waiting to put our baby to bed. Eventually after venting my frustration I was told that one would be sourced by removing from another guest s room. A hotel of this repute would have the audacity to request a guest give up this amenity? Or more likely spinning a convenient lie to us? I wasn t born yesterday.

Emailed the resident manager. Got a defensive and entirely unapologetic reply.

I don t feel the meaning of hospitality is in the mission of this establishment.

The executive lounge and its staff were nice enough especially Sheikh.

This is clearly a management issue.