the moment I send an e-mail, I receive no or very ...

the moment I send an e-mail, I receive no or very late e-mail ... think the communication between the housing association and me is very bad .. it was that I was in need of housing at the time but they assigned me a room which a drug den seemed with everything I came across to fungus and silver fish pests, but well that has now been refurbished and I have been living there for almost 2 years now ... I am mainly concerned that there is just no contact while you send a decent email and if you call for it you will be skipped 9 out of 10 times with a weak excuse.