Had to wait in the emergency hall for 20 hours aft...

Had to wait in the emergency hall for 20 hours after my mother shattered her shoulder. From 10:00 to 7:00 there was no doctors. My mom broke her shoulder at 9:00 pm and when we got to the emergency room there was a doctor slouching on my mom's bed causing lots of pain. The staff was very mean. My mother also hit her head very hard and none of the nurses checked for concussions.
I stood in between the bed my mom was in and the people running by through the halls because people kept running into my mom and caused lots of pain. The worst was when someone was running with an unstable patient and one of the people actually picked my up and threw me into my mama's bed which made her scream. There was plenty of room. After 20 hours awake in the emergency room they finally gave us a room in the orthopedic department. The doctor that did my mom's surgery and most of the nurses in that department were really nice and the rest of the time was ok in the room but my mom was still in lots of pain. She needed 12 screws in her shoulder and will always have them. Many people say that a shattered shoulder is the most painful thing you can go through. One nurse was really mean to my mom because we were from America.