D

I strolled into to Maguire Toyota on the off-chanc...

I strolled into to Maguire Toyota on the off-chance that I could return my current lease a few months early and get into a new car before leaving town for the summer. Ryan Salino was the first to meet me at the door, and he patiently waited for my lengthy explanation about why I was there (let's just say that my case was complicated after over a year out of the country and an unhappy DMV), before calmly letting me know that he could help right away. Long story short, the defensiveness that I normally have when speaking to car dealers was soon completely gone. I returned later that day and Ryan was completely up-front about my options, listened to my needs, explained that he was not under any incentive to sell me a particular car, option, or after-market service. He stayed 2 hours after closing (much to the dismay of the others who were helping him), and even though the purchase was still incomplete, allowed my us to take the new car home so that we would cap-off a busy day with a rewarding experience. The next day we wrapped-up the sale (which included Maguire fighting to get me the best financing package despite a few hits to my credit). My last car (Toyota Camry) purchase was at Maguire as well, and the person who served me then (Rue--now working the imports) was as honest and helpful as Ryan. They even credited me with the outstanding balance on my Toyota lease so that I could apply it to my new Kia lease. I'm starting to be less afraid of the whole process thanks to these guys. Never thought I'd get this far. I would recommend them to anyone. I'm sure there may be some stray characters at the dealership who aren't as great as Ryan or Rue, but I've yet to meet one.

Comments:

No comments