have never had any bank or finance company of any ...

have never had any bank or finance company of any sort hang up on me since the 30+ years ago when I first opened a checking account, until today. After my experience attempting to open an IRA account here, if the choice were to either invest with Schwab or not at all, I would not invest at all. The impression I got was basically, we are BIG and you are small, f-u - NEXT! But if that's how you feel about the incremental client then why even bother selling "slices?" I would be scared if I had to put my money here. It was also a turn off being asked for external banking account login credentials (which were reluctantly provided and something I now regret having done). Their website was also less intuitive to use than I was expecting/hoping for from a company that has 3.25T under management.