Just picked up our scooters after being in for a t...

Just picked up our scooters after being in for a tune up. No explanation of what was done only told us the total balance. Service guy brought them around front, parked them and said here you go, no explanation or asking us if we had questions etc. We left in rush hour traffic, tons of noise and rattling from my trunk. When I got home the bracket was so loose i could have lost the left trunk bracket if I had further to go. They may be busy but not making sure everything is put back together properly and no explanation on work that was done is very poor customer service. Even though we bought them here I will not bring them back for service. Not sure what has happened, they used to be very customer orientated, I am no longer a fan of Scooterville!