5 star resort they say? I beg to differ!

5 star resort they say? I beg to differ!
We chose this place because of the kid pool area and the pictures we saw online. We were only spending one night and chose a 3 bedroom villa and shared it with another couple and their children. Upon arrival at the resort, its looked good from outside. We go to check in and they advised us our room "is out of order," but a manager is doing a walk through and they will call us shortly to let us know when we can go to our room. Ok, no big deal. We arrive at our room and see the issues at hand. Ceiling is falling down in one room. Light bulbs are burned out, bugs smashed on the wall above the pantry. big hole behind the the front door where the handle slams into the wall, spackling on the ceiling that was not painted over to cover up the job and blend it in. Seeing as how a manager just walked through not sure what it would have done to call them and let them know. Guess this is the norm and what you get in these resorts.
On our last day we went to the club house for breakfast around 10:30ish. Slightly expensive, but hey, your at a 5 star resort right. Well, my family opted for the $20 breakfast buffet (me, spouse and child for $50.00) Eggs, cold. Bacon, cold, country potatoes, cold. Sausage hard as a rock.
So I go to get some milk, small box of cereal and juice. Milk was Luke warm even though it was in a coffee insulated mug. It was probably in there since they opened early that morning. No bowls to put your cereal in. Had to use a glass cup. Over heard the staff complaining that they needed help and were short.
Overall, I would not be coming back here, especially for the amount of money this place costs. Ive been to cheaper hotels that were in far better shape than this one. Anyone want pictures? Let me know and Ill send them over.