The Edgingtons

Review of Southgate Buick GMC

Where do I start? We bought a GMC Terrain from thi...

Where do I start? We bought a GMC Terrain from this location and loved the vehicle and loved the sales guy Dan. So when we had another child and needed more space we felt this would be the place to go, we traded in that vehicle and our salesman Goldie helped us into a Buick Enclave, explaining the safety ratings and how amazing this vehicle was and how luxurious it was we decided to bite the bullet and go with it. Although that experience was not bad what s happened over the past 13 months is an absolute joke. No sooner had we had the vehicle every sensor possible started going off. It was in and out of the shop numerous time s without diagnosis or any explanation as to what was going on. I was left at the side of the road with a broken down vehicle twice with a newborn baby. The front left axle was leaking fluid and the first time they said they fixed it I was in no less than a few months later with the same issue. It was then apparently replaced so that the issue was completely solved. However here I am again with a leaking front left axel... how is this happening?!?? I got a nail in my tire from some construction near my house and took it in and the tire was going to be 8-10 day because the tires were no longer being made ? And one had to come from Montreal ??? On top of these issues the communication from the service department is atrocious and the customer service is terrible . I spoke to the manager of the service department and she was completely unhelpful and unapologetic. Basically all they gave me was a car drop off so I didn t have to go get it. On top of all this I am again waiting on another tire and it will be a week or more till it comes in. I m left with two kids and no vehicle to use with a leaking axle and also a back right window that once wound down won t go back up without being pushed up. Buick Enclave lemon. More problems with this car in 13 months than all my cars combined in my 17 years of driving . TERRIBLE