(Please read full review!) Upon checking in the se...

(Please read full review!) Upon checking in the service was good, and the lobby was clean clean and pretty.The location was amazing being so close to time square and Central Park. Other than that the rest of the hotel was dirty and not well-maintained, the rooms smelled liked smoke and were seriously unkept! The bathroom was extremely small with rust on nearly every fixture, no fan for exhaust, the ceiling and water damage and looked like it was going to fall down and the tub would not drain!!! I don t even want to think of what was clogging it and possibly coming back up the drain and now sitting it the water my feet were soaking in, gross! Now as if That wasn t bad enough, when we were packing up to leave, my friend, (who was staying in the hotel with me) noticed her TOMS shoes were missing. Not like she left them at home missing, like someone went in her luggage while we were not in he room and took them missing ! I couldn t believe it at first but we searched the whole room and everything... no shoes! I know she had them, she wore them there and I watched her put them in her bag before we left!!!! So frustrating !!going to customer service and telling them they didn t seem shocked, didn t offer any condolences, answers or anything! They handed her a form to fill out and sent us on our way, have yet to hear anything about it!! we will never stay there again and recommend that you spend the extra money to stay elsewhere !!!