847 Running suggested a shoe and I ordered through...

847 Running suggested a shoe and I ordered through them over the phone. When I received the shoes, I tried them on and was unsure about the fit. After back and forth calls and texts with Kal, he eventually told me to take them for a run and he would figure something out if I still didn't like them. I took them for a run and still didn't like them. When I attempted to contact Kal, he did not respond to my texts, calls, and voicemails, and I was stuck with the shoes. I will not recommend 847 Running.

1/28/21 Update/Response:

Nicole wrote: "Hi Matt Dewar!"

My response: Thanks for identifying me by name. Anyone can Google me now and see that this is the only review I have online--which should say something.

There are numerous issues with 847 Running's response to my 1-star review. I'll address each one:

847 Running wrote: "As Kal mentioned at the start, try them out and if they don t work bring them back."

My response: I spoke with 847 Running (Nicole) on the phone and ordered the shoes over the phone because of COVID-19. I told 847 Running that I didn't want to come into the store for that reason--hence the call. This was in EARLY SEPTEMBER (happy to attach screenshots of texts and calls for date reference). They also offered to share a number of local running resources that they never followed through on providing.

847 Running wrote: "He (Kal) reached out to our rep in the interim, but she was on holiday break."

My response: What "holiday break"? Kal stopped returning my texts and calls in MID SEPTEMBER (again, happy to attach screenshots for reference). Is 847 Running suggesting to anyone reading this that this situation just occurred over the holidays? Because that would be a fabrication.

847 Running wrote: "Hope you can understand. I hope you will reconsider your 1-star review after being able text our personal cell, covering the shipping to your home, testing shoes out and still being able to bring them back."

My response: 847 Running chose to use a cell phone to do their business. Consequently, that's a business phone. I never asked anyone from 847 Running to use a personal number. And 847 Running ate the cost of shipping so a customer could eat the cost of shoes that he didn't want.

847 Running wrote: "We take our customer service seriously and go beyond what the big guys do."

My response: 847 Running's actions suggest otherwise. I would've happily deleted my 1-star review had 847 Running owned this situation and simply apologized. They did not. If they care about customer service, why did it take 3.5 months and an honest 1-star review for them to respond? I wrote the review (1/1/21) 3.5 months after the fact because what 847 Running did still bothered me. So, I wrote an objective review expressing what transpired.

847 Running still has my number if they want to make things right. I'm always open to dialogue and resolution (and no I don't mean anything related to refunds or exchanges because that's not what this situation is about anymore). I don't enjoy this conflict, especially in an online space, but what transpired needs to be addressed because it's not the way to run a local business, especially in an Amazon world.

Respectfully,
Matt Dewar