The service department at this establishment opera...

The service department at this establishment operates more like a cattle call. Appointments are weeks into the future, they keep the vehicle for days, and if you are lucky like me, they take your car on a 105 mile joy ride.

I have reached out to their management, but it seems they are too busy to respond. My question is, if Jeep vehicles are problem free as suggested by Jeep Corp and their dealers, why are they so busy repairing newer Jeep vehicles?