Ritwik Dey

Review of Heli USA Airways

This is the third time in a period of 14 months I ...

This is the third time in a period of 14 months I have taken the Papillon Grand Canyon Helicopter Tour and I can say with absolute confidence that their service has deteriorated immensely. I had an extremely bad experience today when I was traveling with 3 other members of my family a 20 month old child.
The differences I observed from my past experience:
1. No headphones to talk to or listen to the pilot.
2. The pilots never cared to say a word about the wonderful Grand Canyon, it was more like a shuttle service where you just get picked up and dropped off from one point to the other.
3. They gave us wrist bands for the helicopter-boat ride, bus tour and skywalk. I accidentally dropped the wrist band for the bus ride when I was carrying my child.
I was denied the bus tour to skywalk and was asked to buy the bus ticket for 40$ again. I felt like cheated, I requested them to reprint my wrist band which they said they cannot. During all this, my family was waiting at the queue of the bus while I came back to their office to talk to the supervisor. They asked me to call my family back to their office and when I did that, they simply said that I need to buy the ticket again and there is nothing more they can do. If this was the case why did they call 2 senior citizens and one lady carrying a child all the way back?? I was really upset with it and we decided not to go to the Skywalk itself. We gave them all our wrist bands and they were shameless enough to ask if those have been scanned or not and since none of us visited the skywalk they got to keep all those tickets and the bus tickets for 3 adults.
I feel they have become too proud now and dont give a damn towards customer satisfaction.
I just hope they dont have such callous attitude towards the maintainence of the helicopters as well or else the poor tourists might have to pay the price.