At an auction, I bought a VIP package for a privat...

At an auction, I bought a VIP package for a private tour. I asked Ralph Kridner if we could have 11 people and pay for the 3 extra people. He agreed and said it was no problem. We arranged a whole day of different tours. Ralph was not prepared and would not accommodate us. When we got to Chateau Chantel, 3 people had to sit in the lobby while the others went on the tour. I was so embarrassed! Ralph then told me that he told the 3 that he would pay for their tasting. That was a lie too. He never said that to them and never paid for it. My 3 elderly guests were ignored and not taken care of.