I've stayed at this location before, and always ha...

I've stayed at this location before, and always had acceptable experiences. The hotel is lavish, the rooms are nice, and the staff is helpful and kind.

This particular stay was pretty bad. There is construction going on on the facade of the building. Workers were banging in the exterior of the building until after 8pm. It took repeated begging to the front desk to get them to stop.

The breakfast provided for our event was sub-par.

The next day, during our convention, the fire alarm system went off during our meeting. We were told it was a false alarm, and that it would be remedied, but after 15 minutes the alarm was still going off. Our speakers couldn't continue, so we had to leave the hotel and carry on the rest of our convention the whole rest of the day at another venue. I can't imagine the trouble this caused for the planners of our venue. We heard later the alarm was on for two hours. This kind of thing is frustrating. But the fact that none of the staff apologized (despite being on site in a situation out of their control) shows a lack of customer service I find more disturbing.