It is a great property, well kept, and the staff w...

It is a great property, well kept, and the staff was extremely professional and helpful. James, who helped us check in, was fantastic, and enthusiastic to say the least. Parking was very easy. I live in FL, near Clearwater, which has beautiful beaches, but they don't compare to the water here. It was absolutely Bahama clear, but even better, it also had fun waves to ride. I already have my next reservation to stay here again in a month or so.

That said, prepare for a few things. The hotel doesn't perform housekeeping services at this time. They are more than happy to bring up additional towels and toiletries should you need them. The sliding glass doors to patio are extremely heavy and hard to open/shut. Small children and elderly would have a very hard time. Although the staff and hotel do what they can to keep distance and wear face masks, social distancing is certainly not followed by guests. It's not necessarily because they don't want to, but because it's that crowded. Even umbrellas rented by the hotel were so close together that I could pass a drink from me to the family next to me without getting out of my chair. You may want to reserve your umbrella ahead of time. It appears the hotel policy on reserving umbrellas has no real consequence if you don't show. Hence, people reserve them 'just in case' they need it, and then don't even bother cancelling. At 11, it's a free for all to rent umbrellas of people who didn't show. Additionally the picture of the beach on the hotel website is entirely misleading. It has one row of umbrellas, when I saw five during my stay. There is an area that belongs to the resort where you can set up your own umbrella, but be sure to be there early. If you're not there by 7:30AM, I am confident you won't have a beachfront spot (which for parents with kids is crucial). Additionally, they do not allow canopies. I would say that you should prepare to be assertive, or people will basically just park their stuff right up against you or right at the water in front of you if you allow them to. That said, even those people, when approached, were as nice as could be. Additionally, since there are mandates on how many people can be on an elevator (two individuals or one family), getting an up elevator at the end of the day when everyone is returning from the beach is an absolute hassle. It would benefit the hotel to have some type of system for forming a line to get on an elevator. People were just basically cutting in front of others to get on, leaving other guests behind to wait longer.

All in all, we had a lovely time and the people we met were so nice, both hotel staff and guests. Just prepare for the crowds.