After getting royally screwed over during my Memor...

After getting royally screwed over during my Memorial Day weekend visit there for my sisters wedding I'm still waiting for my refund 3 weeks later. The person who contacted me there won't return my emails, my mother's emails, or my phone calls. They did some shady stuff putting some weirdo hold charges on my Credit Card which were cleared but now I'm desperate to chase them down for any information about a promised refund. If you guys don't want to give me a refund just tell me! Don't give me the silent treatment and leave me wondering what the hell is going on and checking my Credit Card balance everyday waiting for it.

I don't understand what the problem is here. Who else do I have to call to get an answer out of you guys?