***SCAM ALERT**** DO NOT DO BUSINESS WITH THIS COM...

***SCAM ALERT**** DO NOT DO BUSINESS WITH THIS COMPANY

A/C recently broke down. As a member of their "comfort club" I had recently had a PM done and they replaced my 15-20 year old "dying" capacitor. Well, 8 months later, the new capacitor is also dying and the fan motor has locked up. The technician told me a new motor would be over $1500 and that I should just buy a new system. In the process of getting quotes from multiple vendors, I have another company coming to repair my system for ~$500.

Stay far away from Cruel Solutions. The predatory practices they use are vile.

UPDATE:

They sent someone out to my house to try and resolve this situation. He clearly stated to me that he would be bringing me a check for a refund of $309 (the service call and the price of a capacitor). After 3 days, they have decided to not issue me a refund. I will be submitting complaints with both the Ohio AG and the BBB. STAY AWAY FROM THESE LYING SCAMMERS