Avoid this company. I would give them zero stars i...

Avoid this company. I would give them zero stars if I could, they are just that incompetent, and failed at even the simplest of basic problem solving skills.

A two person crew came out to install our new air conditioning system, both the outside condenser unit and inside air handler that goes into the attic space. First, they could not figure out where to park their trailer, in spite of the fact that there was plenty of parking space just 10 feet from the outside condenser unit. Instead they choose to park about 10 - 15 yards away, which was still very close by, but then the technician that was in charge proceeded to whine about having to walk 20 steps to get back to their truck.

Next, he said that he could not figure out how they were going to remove the old outside unit from it's current location, which was in an open space, about three feet away a 3' high shrub, and had a clear walkway to the side of the shrub.

Then the technician noticed that our ceilings were 9' high, instead of 8' high that is most common, and said that he would need 4 men and a winch to lift the air handler unit that extra foot into the attic space, plus he would need an additional $10,000. What a joke!

He then lied to me, and said the reason he needed 4 men and the winch to lift the air handler into the attic was because it weighs over 300 lbs.. If that were true, why in the world would the company ever send out just 2 men, knowing that they could never lift that much weight and maneuver it into a small attic opening, even with standard 8' high ceilings.

I got the model number off the shipping box, looked it up on the internet, and the total shipping weight of the unit was only 117 lbs., which included both the cardboard box it was in, plus the pallet it was shipped on.

Multiple times he stated to my wife, and me, that there was absolutely no way that they were going to be able to install the system. He then threw his own company under the bus, stating that the people in the office were idiots, since they keep sending him and his partner out to install units in places that have ceilings over 8' high.

This technician was the most incompetent person that I have ever had the displeasure of talking to, and I am convinced that he had decided from the time he pulled up that he would find any excuse so that he would not have to work on this day.

I pointed out the chain of incompetencies that had lead us to this moment in time, at which point the technician totally lost the little bit of professionalism that he had, and started throwing multiple F-bombs at me, marched to his truck, got in and drove off. I was very happy that he drove off, as it was the best thing that could have happened. Instead of being out of pocket an extra $10k to this clown, I think my property value went up that much by not having these clowns install the system improperly.