A terrible mistake to go there! Do not even think ...

A terrible mistake to go there! Do not even think about getting any service done here. Alisa, the support advisor does not know what she says and Daniel, the foreman twisted his commitment and ripped me good. what a perfect teamwork! All kinds of lies and false information. One example, Alisa told me that the button for assisting downhill only works if the car goes under 5 to 8 mph. I don't know how legit it is and if it is true, BMW wasted time inventing something useless! I went there for several issues; cup holder that has been a glitch of a masterpiece, and rear sun shade that went up and never came down, and the headlight for the passenger side. there was airbag and seatbelt sign issue and I knew that there was a recall for them and they would be covered by the 10 year warranty with no charge. I already told them about that in my first visit but Alisa denied it and said there has been no recall about that. Obviously this proved that she is not qualified to be a service advisor giving customers all false information. Anyway, I wasted almost two hours achieving nothing at all. Daniel said sorry and committed that they would not charge me for any labor but the cost of the material when I would come again next day. So I trusted him and that was even a worse mistake. They couldn't figure out all these in my second visit so they gave me a loaner car for the time being and that was one nice thing that they did. To make a long story short, at the end, they asked me to pay for all the diagnosis for sun shade, downhill assistance button, and headlight that were not even fixed at all. Daniel committed that he would compensate me for not charging for any labour.... but asked me for all the diagnosis that they did not even fix them at all? I don't know how they think that diagnosis is one thing and labor is another. Anyhow, I gave up arguing with two of them and paid what they wanted me to pay.
Please do not waste your precious time! They do not value them.