Angela Cooksley

Review of Accor (Mercure Wellington)

Well, i was going to give them 3 stars as it's not...

Well, i was going to give them 3 stars as it's not their fault that their hotel is so noisy from all the road works near by and thin walls (my daughter couldn't even sleep because of someone typing loudly on their laptop last night!!), hearing others talking etc. But then they never came to give fresh towels or make our beds, so we then thought it was because we didn't put out our "make our room up" sign outside our door. So i washed our cups (there was no detergent), and made do then put out the sign. Got back and nothing was done so called reception and was told to collect fresh towels. My husband was told we should have read a note (we saw no note) in the room stating that we had to request our room clean up at reception. We should have been told this when we checked in!! We never saw any note because we just came in and went on with our holiday as you do. Quite dissappointed. Happy to support NewZealand buisnesses but don't state service departments if they are NOT SERVICED!!