If you have a chance to use another service, pleas...

If you have a chance to use another service, please do.

Of course you might be within people who got everything on time, but based on my experience and such big number of negative reviews, the probability to have bad experience is too high to use DHL Express.

In my case the delivery was scheduled to be between 13:00 and 17:00, but the parcel (with my passport!) arrived slightly after 19:00.

Also, customer service closes at 17:00, so you cannot get in touch with neither office or courier at all :(