Customer service is not great, not even good. Had ...

Customer service is not great, not even good. Had poor experiences the past 3 times I took my car in. This last time was the last straw! They messed up my appointment date, I had to wait another week, which was a big inconvenience for me. After paying 1,300 for a repair, the gave me back a dirty vehicle. They changed my plate holder to Audi FortWorth in the front (where the repair was done), but fail to replace the rear (which is Audi Dallas). The service experience was unacceptable. This was not a pleasant experience, I will start taking my car to another Audi dealership. This one disappoints every time!