Crystal towers has apparently started paying for r...

Crystal towers has apparently started paying for reviews. Note that after about 1 review every few months, they've gotten 20 in a month and all are 5* from people who don't have other reviews.

They just ditched me on a repair I stayed home for. Leaking washer so I called yesterday at 1pm. They have a 24 hour guarantee. I called this morning at 9 and was told it would be between 11-1pm. At 12:40 I called and was told to hold and put in voice mail. I called right back and was put on hold while they guy I was speaking to literally went on break. The guy who picked up told me "Shavon told me to pick up the call when they sent him somewhere", and when I asked him what he said he admitted that he didn't talk to Shavon. I don't like being lied to, but I really hate being lied to by stupid people. He told me they were on their way. 1 hour later, Shavon (nicely rested, apparently) admitted that they would try to get to it by the end of the day. So I went to look myself at the cause and have slipped in the slime (water with lint, didn't think how slippery that'd be). It's not even a good twisted ankle, it's beginning to feel better.

Previous Review:
In the past 2 months we have gone Ghetto. Besides the drop in customer services (cheaper dog poop bags, slower repairs, dumber staff, etc.), I saw a mouse in my apartment this morning. I called the consierge and notified them and they told me an exterminator was coming today and I would be added to the list. I crated my dog (which I normally don't do) and went to work. I called when I got home and was told by the person who escorted the exterminator that they didn't do anything in my apartment because they could not identify where the dog barking was coming from. I said that if they couldn't see the dog, that meant it was crated. If it was barking and not restrained they could have seen it at the door. I'm now being told that they want to inspect for holes that the mouse is using 4 days from now, and patch those holes on an unspecified day after that. Apparently a week of mouse poop is good for a 2 year old and my pregnant wife. I told them that if the plan is to patch the holes, let's go straight to patching instead of inspection and if it is a regular maintenance thing how 'bout we do it tomorrow. "The painter isn't in tomorrow and we are supposed to patch with steel wool". I pointed out that we can get steel wool at Home Depot, and we are talking about patching under sinks and behind a stove (which shouldn't have holes in the first place) so an official painter probably isn't necessary. Our rent is almost $3K for a 2BR/2BA, this is an old building and we are moving at the end of this lease. Besides the fact that the A/C & heat are whole building and are only changed once per season, so you will bake 2-3 days around each change.