mark pizzino

Review of Nothside Lexus

Don't trust the service dept. Document your car w...

Don't trust the service dept. Document your car when leaving it with them. Their actual repairs seem OK but I have had 2 cars damaged during service visits. First car - front spoiler broken and scratched and the second was my Navigation Screen. They agreed to fix the front spoiler because the damage was obvious and not noted on my service adviser check in report. We had also just had the entire front end repainted there due to accident a couple of months prior. So, they really could not deny it. The second car was dropped off to do a recall on the fuel rail. When we picked it up, the touchscreen had magically stopped working, Since the repair did not involve that unit, they claim no responsibility for it's damage and told me it was just due to age. Never mind that it was working perfectly that morning, and that there are electrical connectors that are unplugged and plugged back when working on the fuel rail that could cause a power surge and damage things like a touch screen if the battery is not properly disconnected. They also flatly refused to document my claim in any way and said I just had to take the car and deal with it myself. Even when contacting Lexus US office, I was told the same thing. So, the take away is that Lexus will not admit to anything and you need to have your own documented evidence of your vehicles condition (especially the expensive parts) when it was dropped off. Do not assume anything. If you take it in for a fuel rail, and the seats get torn up, they will claim innocence and refuse to fix it since that is not part of what they worked on directly. You have no recourse other than filing in court. Luckily I believe (hope) my issue can repaired with a $250 touch screen replacement, but what if the entire unit had to be replaced? That would be $5000 or more out of my pocket due to their abuse and denial which means lawyers would need to get involved. Take pictures, video, whatever you have to when dropping it off. Obviously they do not treat the cars with respect. The Lexus Experience is no different than any other dealership... including the ones on the street corners. CYA !

In regards to your response... There was no confusion. You were perfectly clear. Unless you want to discuss reimbursing me for what I paid to fix the car I do not want to talk with you all and hear more excuses or irrational reasons why it was a 'coincidence' that it broke while in your possession. I will be happy to sell you my old LCD touchscreen for the $233.10 I paid for the new one. The 3 hours it took me to install it was less painful than listening to you all telling my car is just old and to expect this stuff. You obviously have no clue to how I maintain and care daily for my cars.