Vuko

Review of Hotel Eden Jesolo

Attention! No more beach chairs since Corona.

Attention! No more beach chairs since Corona.

We booked a 4 night stay in August. We have stayed at the Eden before and were very satisfied. Due to the Corona crisis, the services are not the same as usual. The reservation confirmation states that the beach and parking service may vary. Arrived at the hotel, felt and a very unfriendly lady. She immediately spoke to us about the circumstances, which surprised us very much. In response to the comment about the variation in the service, she said: "Yes, it may or may not". We were very surprised that you had to pay 15 euros for the beach chairs and that none were available for the entire stay. The reason was because of the distance. Once on the beach, the people were almost on top of each other and the loungers were attached like in previous years. A pure moneymaking of the hotel! Although we asked for a parking space 8 days before departure, it wasn't. Do the cars also have to keep a distance from each other? We were not offered a solution. We had to walk 10 minutes to the parking lot and pay for it ourselves. The manager's brother let us wait 30 minutes in the lounge without speaking to us. This is very unprofessional behavior. The manager's brother wanted to find a parking space the next day. We walked past him several times a day. He didn't even speak to us. In response to our concerns, he and the receptionist kept saying: "It suits us that way". In a hotel, the customer is king. It's not about meeting the needs of the hotel, but rather that of the guest. Too few people are employed at breakfast. The poor staff run back and forth while serving the food, instructing new people, setting tables and tidying up. As in the picture, the tables are about 15cm apart. Everything can be justified with Corona. The rooms are very noisy. In the morning you can hear every guest who walks through and every conversation. The beds are very cheap and very uncomfortable. The hotel didn't go out of its way for our request. The problem-solving of the hotel, which was "lived" under the comment responses, does not exist.