Carol C

Review of Hyatt Regency Kuantan Resort

Was looking forward to staying here post refurbish...

Was looking forward to staying here post refurbishment. Rooms were done up nicely but room sizr still rather small for the entree level category. Was told hotel is fully booked, though i'm not too certain of it. Check out time was pretty chaotic especially if there is a large group leaving at the same time. Under staffed and quality of customer service + speed of service needs to be improved tremendously. Complimentary minibar snacks & drinks in the rooms are a plus. Only downside in bathroom is the lack of hooks to hang change of clothes (there was only 1 miserable nob for a hook). Towel rail was non-existent. There were 3 pcs of painting balancing precariously on the ledge near TV - not sure why it is done so, for safety reasons i'd suggest for it to be hung on the wall. TV does not work, non of the buttons on the remote can turn it on. Stayed at block 1, level 4...could hear thumping bass beats from one of the outlets downstairs all thru the night and conversations of guests from corridoor could be heard quite clearly. Sound proofing of the rooms are pretty poor. Hotel has 2 pool areas and a nice clean private beach front. Easy access to fast food & starbucks located about 5mins walk from hotel. Busy and noisy along the teluk cempedak esplanade area with a daily mini bazaar and activities running till late.