I like the staff on the first day, they were very ...

I like the staff on the first day, they were very welcoming & knowledgeable. I joined on 30 Jan with the membership included, so they charged me 111$ for the rest of the February month. I asked the front desk person twice or thrice whether or covers the February complete month. She assured me that it was for the complete February month, ok Feb 10th I was charged $152. When I called today to ask why I wear double charge, the person who I spoke to on phone explained me that monthly transactions happens on every month 10th. When I explained him this is not what I was told earlier when I joined last month, he took my number & said someone will reach out to me in 2 business days. After few minutes I called to cancel my membership(and I quote I did not ask for a refund on the first call & neither I raised my voice anytime on both the calls). The staff member(don t want to take his name) replied urghh I understand your frustration but you need to fill an online form for cancellation . I felt bad the way I was treated.