We had a pretty poor experience with Hoffman Audi ...

We had a pretty poor experience with Hoffman Audi service. Our car was brought there by our insurance company for electrical repairs. We received a text Monday afternoon letting us know the car was ready and then the rental car company called and told us it at had been ready on Friday. I said I had just gotten the text and was picking it up the next day. No one ever called or sent an actual message, I just heard from the automated system. When we arrived they didn t know who had been working on it (it ended up being the person who was trying to figure that out). The price given to us was over $1600 even through our deductible was $1000. Another 15 minutes and they corrected that. Went out to the parking lot to get the car. Orange numbers were written in marker/crayon in there windows that hadn t been cleaned off and the car was filthy. We had already been there forever and I decided just to take the car like that. We started driving and within a minute the gas warning came on. I didn t even have enough gas to get home. Looked in the car the next day and found many, many grease stains. Floor mats on driver and passenger side have large grease stains and so does the back. Leather upholstery also has grease stains. We are very disappointed that an Audi dealer would return a car to us in worse condition than when it arrived. We are now going to have to have the car professionally cleaned and seek legal counsel if the stains do not come out.