Katie Tully Review of Jakprints
I ve used Jakprints on and off for 10 years or so....
I ve used Jakprints on and off for 10 years or so. I keep coming back for both work and personal projects as they ve been the most reliable online printer and the quality and variety of products is way above their competitors.
Today took it to the next level I had a super-rush postcard job and called customer service right after I checked out to confirm they could meet my (admittedly crazy) turnaround time. Rachel Dominick was a hero confirming with the production team within an hour that they could produce my postcards in basically <48 hours and overnight them in time to meet my deadline. Really saved what could ve been a whole delayed product launch! That kind of customer service really differentiates them from the competition.
***Update***
I knocked off 1 star because while their site was down this month, I ordered around 50k rolled stickers with plenty of lead time over the phone. When I checked in on the status 2.5 weeks later, all of a sudden there were questions about my order (that had been spec'd in the original email) and they couldn't make the deadline anymore (4 days before it was due to arrive). I've always had great luck with them when I've ordered through the website, but I wouldn't recommend customization beyond what their website can handle (which to be fair, is quite a bit) or ordering over the phone.
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