The boat ride was fantastic, but the lack of coord...

The boat ride was fantastic, but the lack of coordination, communication and professionalism while waiting to get in line was appalling. As we approached the line, no one let us know that you have to reserve a spot by Che king in with a QR code. Once we figured this out we were told we would get a text approximately in an hour to then get in line. After an hour we asked, then an hour an half, then two hours, etc. Finally we went up and asked again and they said they sent out all the rest of the codes 45 minutes ago. Why they didn t tell me that when I asked 30 minutes earlier is beyond me. They finally just let us in after 2 1/2 hours. Overall they were extremely disorganized. I would not do this again nor would I recommend it to a friend.