Jeff Steendam

Review of Mackinac Island Carriage Tours

If you call MICT to schedule a tour or request a t...

If you call MICT to schedule a tour or request a taxi and are greeted by a rather gruff sounding female on the phone do yourself a favor and hangup and call back later. I had fantastic luck in scheduling 3+ taxis this past weekend by calling the number on the side of the carriages. Each of those times a very friendly man spoke with me and sent me a taxi quite promptly. But on two occasions, one while trying to schedule a private carriage tour for 12, I spoke with a woman that had the most awful customer service I've experience in quite some time. It was really quite bad. She offered no alternatives, no help, was not friendly and ultimately made me not want to spend any money with this company. Unfortunately, they are the only game in town for taxis on the island. My family had a wonderful weekend on the island. It's just a shame that someone employed to deal directly with potential customers in a 100% tourist destination can be so rude. If you are able bodied bring your bike. Or contact a taxi by walking up to one. It works...in-spite of what their website says.