Billy Langkeit

Review of HP

I was always happy with hp products and customer s...

I was always happy with hp products and customer service. I was always recommending a hp computer for years with my family,friends,and anyone else looking for a pc until today.

I sent my hp omen into hp for warranty repair, pc not even a year old.

I dropped my desktop tower at fed ex on November 7 2018 and a week later I call cause I was getting emails that they had not received my pc.

HP informs me they received a shoe box with shoes and asked if I was returning shoes and accidentally placed their postage on the wrong box. No and I only dropped off a large box with my tower at FedEx. A woman calls by the name Linda who tells me my pc may have been stolen at FedEx am which made me worry due to the cost of my less than a year old gaming pc.

I recieved another email that my pc was being shipped back to me so I make a call cause no one has called to update me on the status of my possibly stolen pc so I'm assuming they either found it,repaired it, or they are shipping me a pair of shoes.

Needless to say the worry I was put through was due to assumptions and HP found my tower.

Linda calls back and leaves me a message that my pc was found and was not repaired. My computer was being shipped back unrepaired which left me confused cause no one called me.

I speak to linda and she tells me that it was not repaired and she voided my warranty due to what she says is a violation of my warranty cause they found bugs. I'm thinking to myself "omg,where did bugs come from" I was thinking "infestation". Linsa sent me pictures via email of two dead bugs. really two dead bugs,voided waranty,no assistance and they hadn't seen worse before?

is this really a reason for bad customer service or is this a person not picking?

I'm so unhappy and this person caused nothing but serious stress and anxiety. I will most likely never recommend an hp product due to the worst customer service ever received in my life.