Really had a horrible stay, long story short, upon...

Really had a horrible stay, long story short, upon arriving and checking in I am told EVERYHING COST EXTRA!!! Also that it's a card only resort so in order to let kids play not only did it cost Extra money but could only be paid by card, ok whatever we got it figured out (headache) then was told there was also a 150 fee and a 34 dollar additional tax, thank goodness we had extra, so ontop of all that we wound up paying the extra 184.xx to just get into our room after 7 hours of driving . Our kids had a blast so we decided to stay another day to drive to Orlando and see my grandparents well, when we called to ask to extend a day they were super rude and told us no, there was no availability and we had to check out by 10 am...... But finally after making 4 phones calls we were told there WAS availability and we could stay!! Figured they would jump on taking more money, so we extended our stay a day longer went and spent the day with family and went to go to check out and a girl at the desk tells us we could use our 150 "deposit" to go toward our 203.xx balance from adding the extra night and also some drinks at the bar plus tax etx etx ok great so I will only be charged 53.xx to my card? Yes!! That's all mam just 53.xx... well perfect right?!? Wrong ... At first I was only charged 53.xx then all of a sudden after spending money once back home, They charged my card a full 203.xx leaving me negative in my account and unwilling to see my side and see that I was told wrong information. I am livid to say the least, only thing I got was a "I'll have a talk with the young girl who gave you the misleading information" . Well I hope you do and I also hope you update your invoices and your customer service reps to be a little more information sharing bc the extra chargers and card only and activities costing more etx was never ONCE included in any information I received. And I can say the gentleman checking in I front of me said the same extra thing when I told the manager I was never told any of that!! He said he wasn't either and he wasn't happy about it! But what do you do once you have traveled 7 plus hours with 4 kids out of state to a room you already paid hundreds of dollars for?!? You gotta check in!! I was very disappointed with how the "heart" of the company was ran, but the resort itself was nice.