March of 2020, traded my car, not here. Cancelled ...

March of 2020, traded my car, not here. Cancelled gap insurance and was told it goes thru dealer. 2 months of calls and messages not returned, to finally be told they can't help me, it has to go thru other location. SAME DEALER, and it takes them 2 months to finally say we can't help you!!! THIS is NOT acceptable customer service!! Buyer beware, they will sell you what you want, but apparently dealing with things after the fact is a different story all together, they got their money, so they were done with me!! Keep this in mind when going there and buying from this lot!! And below is a picture showing they've moved to the location I was trying to get help from!!!