Vanessa Price

Review of KidZania London

I was incredibly disappointed with KidZania.

I was incredibly disappointed with KidZania.

Firstly the lifts were broken and I came with my 4 year old and baby. I had to take my pushchair up the stairs and down the stairs on my own and there was hardly anyone around to help me. When I asked someone they would point me to another person.



Kids have to wait 20-30 minutes for activities. We waited for 20 mins twice and parents pushed in front of us living my child crying twice. When I spoke to the person manning the activity they shrugged their shoulders, despite being me hold a 6 month baby and crying toddler.

The staff members manning the different sections were completely disconnected on how to talk to children. When my little one was in the Shell section it felt like a training day for SHELL. The children just looked up in a daze, bored. I got into an argument with one of the staff members when we chose to leave the group as my little one found it boring. They were talking as if they were on some street corner. She left the group of other kids to aggressively ask me why I was leaving. I said she was a little young and she beckoned me back and took it personally.

I also don't like the idea that there are brands littered every where sub consciously indoctrinating our children into knowing or liking these brands from an early age. It feels sinister. They enter and are given a wad of cash. These imaginative forms of role play do not need to be branded and so money led.

There was nothing given to us in a form of leaflet to know about activities going on such as reading in the library and the check in process was long winded all whilst being boiling hot. We were sweating before we got in.

I probably might have experienced it differently if my children were 6+ but this is not a place to go with kids if they are younger than this and omg DO NOT GO if you have a baby. It is so stressful.

I might ho back when they are older but there are lots of gaps and a lot of work that needs to happen to make this work.

I will not be going again. If you have a 3-6 year old I wouldn't waste your money. The wait tie for that age is too much, the early years is terrible and there isn't a sense of care for parents.