I went into Cambelback Ford in August 2017 because...

I went into Cambelback Ford in August 2017 because my car was having trouble starting. I was brushed off after the battery was checked and told there was nothing wrong with my car. There was also a fuel smell being emitted from my car. As I am a young female, I do not feel that I was taken seriously. However, in 2016 there was a recall on my car that had to do with the fuel pump leaking fuel into the inside cabin of my car. The associate did not do his due diligence to investigate my car. If he had, he would've realized the issue immediately.

I returned in March 2018 after getting a standard oil check and being told my car needed to be taken in immediately. It was only after I brought up the potential of a recall, was this looked into. The associate confirmed that there was in fact a recall and took care of the issue. Fuel had been leaking into my cabin for several months.

While I appreciated the associate taking care of my car rather quickly after I shared my experience, I was dismayed about how I was treated. Once again, despite the fact that I am the owner of the car, the associate only addressed my boyfriend.