Buyer beware of Hidden Fees and services You can't...

Buyer beware of Hidden Fees and services You can't use.

This was a big disappointment. While I do love the car I bought it was a battle right from the moment I walked through the door. I had struggled to find an Accord in the color I wanted with the specific options. DCH had it. I had to travel over an hour to the dealership. I received an email two days prior with an estimate for the price of the vehicle less taxes. This was the Certified Pre-Owned price. I called in the day before to find out what fees the dealer would add on because I had arranged financing and would be coming in with payment. I was told there was a $499 fee for paperwork plus state taxes. When I got there the price they had given me was not the certified Pre-Owned price. DCH wanted $895 to certify the car. DCh wanted $399 for Laser window etching, $399 for NitroFill, another $349 for registration (not included in the $499 dealer paperwork fee). I had to negotiate for over an hour to get a somewhat decent deal which was still more than they had quoted me. Never received paperwork for Laser etching and there are no NitroFill locations anywhere near me. I was basically left to sit around after I signed paperwork for 2 hours. Sales person would randomly check on me. No conveniences offered while I waited. I received an email stating that if I was not 100% satisfied to call Manager. I did and never received a call.

Poor Customer experience, Poor Customer Service, and Poor Follow-up.

Had I not wanted that specific car I would have left and never returned.