This hotel is nice but the staff and manager are h...

This hotel is nice but the staff and manager are horrible! First off make sure you have enough money as they require to hold $900! I stayed there for a 4 days and when I went downstairs to ask to order a movie they said they had to hold $100 when I checked my card they held an additional $400! When I had asked to speak to the manager he said there was nothing he could do and we had wrote a letter and in that letter he had stated that he had got the hold taken of immediately which was not true! He wasn't a help at all and very rude! We had also tipped generously to all the staff and the manager of the resteraunt had stated we didn't tip enough! For how much you have to pay and how the rooms are it isn't worth the price neither the holds they put on your credit cards as well! Save your time and book somewhere in Canmore of Banff for better stays!