Their level 1 support is friendly and nice. Once y...

Their level 1 support is friendly and nice. Once you hit level 2 it s all bets off. I had an open case where they told me that my router was the issue, then I tested it and called back to let them know it wasn t a router issue. The level 2 support closed our case without even contacting us. We ve been without internet for 4 days 4 with no end in sight. Avoid at all cost.