This place has no special set up for birthday s es...

This place has no special set up for birthday s especially if it s a large group. They have no birthday packages, no deals and all they want to do is take your money from your pocket. We arrived in a large group hoping we would be sat inside due to the weather conditions however, we were told to sit outside with heaters far away from the tables as possible. If I could give this place zero stars I would. If I knew the reservations would be the same as sitting with the rest of the public, I wouldn t have made a reservation in the first place. We had strangers taking our table from the very beginning. The food was the only thing good about this place but it was still overpriced and it s still not as good of an experience if everything else is intolerable. The drinks were overpriced and the bartender told me that they had ran out of jugs to sell. As if a bar runs out of alcohol knowing that they should be selling alcohol the whole night. The cups that were supplied were also dirty and clearly had not been washed properly. The toilets are foul. Everytime you went past the men s toilets, it would stink like a sewer. Strangers (men) kept walking in to the female bathrooms looking for people, I m not sure what the security was doing at the time but the toilets felt unsafe. The female bathrooms were atrocious, the floors were covered in toilet paper and urine, knowing that no one had been cleaning the toilets for a while. There was toilet paper clogging the sinks and the smell wasn t so great either, there was no ventilation at all in both bathrooms. Also, I had supplied a birthday cake. The staff clearly knew that there was a birthday and did nothing special or provided no service to bring out the cake, all they did was hand it back to me in the bag I bought it in. I honestly wouldn t recommend this place for anything. If you want a quick drink or brunch I would recommend this place for a quick pit stop. But, if it s for anything else, I don t recommend it. At all. Clearly there s not enough staff for cleaning and hygiene maintenance and the security guards should be more concerned about people s well-being and safety rather than walking around doing nothing. I hope this review reaches manangement and something is done about this. You ll lose service if you don t take reviews like this into account.