Beautiful hotel that is well kept. Valet service a...

Beautiful hotel that is well kept. Valet service and bell hop were excellent. I am a bit dissapointed that i had called early in the day to ask for a crib fo my infant and they said it would be waiting in the room. It wasn't so i called the front desk and they said sure we will send one up. 1.5 hours later with no crib i called again and they apologized and sent one within 10 minutes. The lack of follow up when they said it would be done TWICE is upsetting and did not feel 4-star. I will say however they let us check in early which was great and they were always polite and friendly. The execution just wasn't quite there. In addition, i thought perhaps at check-out they would ask how my stay was and i could express these concerns. They did not ask. Again, a bit surprising for a 4- star hotel.