Been trying to get a refill for my granddaughter ...

Been trying to get a refill for my granddaughter since 6 October it is now the 17th and still no refill no calls ,medication she is on every day and is now having with drawls once again Just wondering how they would feel if it was their child She waited six weeks just to get an appointment to get her back on her medicine and now she is going to have to start all over again!!!Sad sad I don t think this deserves even one star