My son was seen at the Everett Clinic at 5 pm and ...

My son was seen at the Everett Clinic at 5 pm and they said they needed him to go to the ER and that they were calling ahead to let them k iw we were coming. We checked in at 8, due to my other kids needing to have someone stay home with them. It is unbelievable that it's 11 pm and the doc has still not even looked at my son's open wounds or diagnosed to see if he needs stitchea. I see 3-5 nurses at the counter chatting at all times. The nurse hasn't checked in one time and I am beyond frustrated. Such a waste of time and I'm sure money when I get the bill. Who is in charge at this place?