My mother is at a nursing home in Burnsville that ...

My mother is at a nursing home in Burnsville that is covered by bluestone and they are the absolute worst. My mother is in extreme pain and after she was seen by them they took 2 weeks to put in a medical referral to get a test or see a specialist (not get an appointment just to get the OK to make the appointment) TWO WEEKS to put a referral in. She sat in extreme pain with minimal pain meds. The first time I asked them what took so long to fax in a piece of paper in and they said COVID. I called them twice and left messages they never called back. I hope I never have to deal with these people again.