Have no clue why this restaurant is rated so high....

Have no clue why this restaurant is rated so high. Ate there last night and the service was totally incompetent from our waiter to the manger who looked like Telly Savalas didn't get his name. I've ran restaurants for 20 years and couldn't believe the ignorance displayed here. I'll make it short....waiter was totally lost from go. Couldn't deliver a cup of seafood bisque after hour and a half. No food or drinks came out for well over an hour and when it did was dry and gross from sitting in window. Then waiter apologized and offered free round of drinks which I knew they couldn't provide but I played along. Manager Telly then arrived telling my party he couldn't make that happen and he would take appetizer off with a very smug attitude. And when I asked him simple restaurant questions he was lost and blamed the line cooks who I guarantee were not to blame here. It's such a shame a beautiful establishment in a wonderful location....to whom it concerns work on your staff especially manager or if that was owner that's a real shame. Yours truly ......dont waste good money I would have enjoyed White Castle better.